HVAC And Plumbing Customer Support Service
With the increasing urbanization, the need for the HVAC (stands for heating, ventilation, and air conditioning) and plumbing services grows. Since these systems might seriously harm your safety if they aren’t installed properly, people are looking for licensed and trained specialists that can provide only high-quality service – someone who can install the system, repair it when needed and provide maintenance.
If you are one of the HVAC or plumbing specialists who works independently, without any or a limited number of employees, and you have trouble organizing your time, answering all the calls and messages you get from the customers, we can help you.
Our customer support services will make your everyday tasks much easier because we will take care of every message, phone call or email you receive. This will allow you to focus only to work and increase your productivity since you won’t need to spend your time answering all those requests.
Outsourcing a service like a call center will save you a lot of resources since you will not have to hire an entire team of professional call agents, accountants, data experts or to pay for the office space and equipment. Because of that, the number of entrepreneurs who started using the benefits of outsourcing grows bigger year by year.
Inbound And Outbound Call Services
We offer a team of dedicated call agents that will make sure that not a single call is missed. We will be there to provide all the necessary information your customers need, answer their questions and help them solve any issue that might occur. We are available 24/7, so you can relax knowing that we got you covered at any time and that your clients will get the best customer service.
Our services are customized according to your needs and requirements so you can be sure that we will provide only the best customer experience for your clients.
Unlike inbound, outbound call service is a perfect choice when you want to grow your business, research the market and get feedback on your customers’ satisfaction with the service you provide.
Since our employees have years of experience, not only in call center service but also in sales, they will ensure that your potential clients are well informed about your business and the quality of the service you provide. They will skillfully introduce your business and maintain relationships with your prospects.
Email and Chat Services For HVAC and Plumbing
Many people will make a choice of sending an email or a chat message instead of calling customer support. That is why we also offer a special email and chat support for your current and future customers. You can relax knowing that every message your customers send will get a reply.
Each member of our team will keep an entire email and chat history, so they can provide an appropriate response to each and every customer as soon as possible. We offer auto-responders and chatbot services as well, so in case you need more detail information we will be more than happy to help you.
Back Office Outsourcing For Small Businesses
The ENT Calls company will assist you with the billing, insurance, bookkeeping, accounting, and other back office functions. We can easily adjust our services to any industry. You can be sure that this will reduce your operational costs and that you will have 24/7 access to a detailed report provided by our staff.
We are working around the clock because we want to be available to your customers from around the world. Give us a call at +1 (917) 463-0044 or request an online quote and start outsourcing today. Let’s grow your business together.