Shared Agent Program is absolutely the most cost-effective way to outsource some of your business activities. You get 24/7/365 coverage for a highly competitive rate.
During the hours with lower volume of work you should still have someone at your clients disposal because every call matters. If a customer tries to reach your company via phone call, email, or online chat at any time we will meet their need in urgent matter. In this industry, customers need to feel very comfortable in terms of being able to reach your office any time they need. Phone calls that is ending up in voicemail can certainly have your company lose customers.
Besides us handing incoming calls, you can also add following features:
- Email Handling
- Chat-bot Handling
- Flight Tracking
- Wake up calls for drivers
- Follow up on existing reservations and assure quality standards are met
Features that cannot be added to Shared Agents program and are also part of dedicated program are following:
- Affiliate management
- Customer – Account acquisition through Market research and email campaigns