Dedicated Agents
Dedicated Agent Program is the shining star among the services we provide. The explanation is simple: you get agents fully concentrated to add value to your business without any concerns regarding their employment, only performance. From day one you have fully trained professionals without even posting the job add. Of course, you will have the opportunity to meet your co-workers and discuss all the details specific for your company and how would you like to present to your clients. One dedicated agent of ENT CALLS saves you great amount of resources by being in charge of multiple activities:
- Taking, updating reservations via phone calls, email and online chat communication, or any other channel customers use to reach out to you
- Dispatching, creating drivers’ schedules, doing wake up calls, following up with them
- Affiliate work: looking for potential partners for services outside the area covered by companies vehicles
- Overall creating personal connections with regular customers so they feel more connected to the company and also engaging in account acquisition and increasing the number of reservations.